Case Study: New Jersey American Water achieves nearly 50% fuel savings and optimized scheduling with Trimble GeoManager Fleet Management

How New Jersey American Water uses Fleet Management to Lower Fuel Costs, Optimize Scheduling

New Jersey American Water, a long-standing utility serving 600,000 customers across six counties with a 600-vehicle fleet, needed a way to improve scheduling and field productivity for crews who read meters, replace equipment and repair mains. The company faced challenges monitoring driver location, controlling rising fuel costs (about $2.6M annually), reducing excessive idling and addressing speeding and inefficient dispatching.

They implemented Trimble GeoManager Fleet Management with Vehicle Diagnostics to track vehicles in real time, send idling and speeding alerts, help dispatchers assign the closest technician, and push diagnostic codes for proactive maintenance. The solution cut fuel expenses nearly 50%, increased work efficiency, virtually eliminated vehicle downtime, reduced payroll/overtime through accurate time tracking, improved customer communication and helped enforce safer driving.

New Jersey American Water

Jeff Bowlby

Operations Supervisor