Case Study: E.ON Hungarian Rt. achieves 30% productivity gains and two-hour appointment compliance with Trimble Taskforce

E.ON achieves cost effective compliance with Taskforce

E.ON Hungarian Rt. (EHU), a major Central European energy utility serving millions, faced a regulatory mandate to meet two-hour appointment windows after consolidation of four organizations left it with 1,500 field engineers organized into 768 teams. Without optimized scheduling, meeting the requirement risked large additional costs, fines and poor customer service, so EHU needed an automated field service management solution to improve efficiency and compliance.

EHU selected Trimble Taskforce, integrated with its SAP ERP, to automate real-time scheduling, coordination and visibility across its field force while handling exceptions like emergencies or delays. The solution improved customer communication and resource synchronization, delivering estimated productivity gains of 30%, a 5% reduction in operational costs, and compliance with regulatory appointment windows.

E.ON Hungarian Rt.