Case Study: Brown Trucking achieves 133% revenue growth and enhanced customer service with Trimble TruckMate

Brown Trucking - Customer Case Study

Brown Trucking, a regional dedicated carrier with roots stretching back more than 65 years and operations across the US Southeast, faced a clear operational challenge: deliver on the mantra “On time. All the time.” To scale consistent service and help customers run their businesses better, the company needed precise, per-load data—average costs, detention and bobtail charges, fuel surcharges and other metrics—across multiple locations.

By implementing Trimble’s TruckMate TMS (installed more than 15 years ago) Brown gained detailed load-level visibility and automated calculations for costs and billings, plus add-on modules such as automated driver recruitment. The result was a 133% revenue increase in the years after implementation, improved customer focus and service, lower hiring costs and turnover, and growth largely driven by customer satisfaction and word-of-mouth—often making the TMS-driven service the tie-breaker in competitive situations.

Brown Trucking