Case Study: University of Maryland Medical Center cuts utility outage reporting from 8–9 hours to 30 minutes and streamlines capital project management with Trimble e-Builder

University of Maryland Medical Center Utilizes Technology to Streamline Processes

University of Maryland Medical Center (UMMC), a major academic medical center managing a $40M annual capital improvement program and multiple large building projects, struggled with fragmented project information—paper files, spreadsheets and dispersed email threads—that made reporting and field documentation slow and error-prone. Compiling comprehensive reports and conducting site surveys was time-consuming and heavily dependent on contractors, creating delays and inconsistency across projects.

UMMC implemented the e-Builder Enterprise PMIS as a centralized document and project management system, including a mobile app and robust reporting module. The platform consolidated documents, drawings and audit trails, automated notifications, improved version control and cross-team collaboration, reduced a utility outage report from 8–9 hours to 30 minutes, enabled more predictable RFI/submittal responses, and freed project managers to spend less time on administration and more time on jobsite quality and schedule.

University of Maryland Medical Center

Bret Elam

Capital Program Operations Manager