Case Study: Sunnyvale Public Works Department achieves digital transformation and 15% admin time savings with Trimble e-Builder

The Sunnyvale Public Works Department - Customer Case Study

The Sunnyvale Public Works Department, serving 140,000 residents and daily commuters in the heart of Silicon Valley, manages a wide range of capital projects from sidewalks to multi‑million dollar programs. Rapid growth exposed inefficiencies: decentralized data, pencil‑marked spreadsheets, long paper trails for RFIs, RFQs, change orders and approvals, and an increasing workload that strained manual processes.

Sunnyvale implemented e-Builder Enterprise to handle all project documentation and workflows, enabling engineers and consultants to review submittals directly online and starting every capital bid in the system. The change freed up 15% of admin time, gave senior staff real‑time project snapshots and reports, and converted over 1,400 paper submittals to electronic records—saving office space and improving public-facing efficiency.

Sunnyvale Public Works Department

Nasser Fakih

Assistant City Engineer, Public Works Department/Engineering Division