Case Study: Minnesota Department of Transportation achieves 30-50% higher restitution and up to 75% less manual processing with Trimble e-Builder

Simplifying Damage Restitution for Minnesota DOT Case Study

The Minnesota Department of Transportation (MnDOT) needed a better way to capture millions in annual damage restitution after finding its claims process slow, error-prone and spread across multiple legacy systems. Staff were re‑entering the same data up to four times and using classification averages that recovered only 45%–60% of labor costs, making it hard to compile complete, timely claims.

By consolidating asset and work-order data into AgileAssets’ TAMS and Maintenance Manager, MnDOT added claim fields, document attachments and a single search window so crews and specialists can record and retrieve repair details at the source. The overhaul yielded a 30%–50% increase in restitution payments (now covering 90%–95% of labor costs), cut manual data processing by roughly 65%–75%, reduced claim-prep time to one‑third, and saved about 800 labor hours a year in one district.

Minnesota Department of Transportation

Tom Zimmerman

Planning Director – Transportation