Case Study: New Pig achieves seamless customer interactions and eliminates hold times with Trillian

How Trillian helps New Pig provide seamless customer interactions

New Pig, a 700‑employee supplies & equipment company, needed to improve its customer support experience after long hold times during call transfers and inadequate internal communication left teams working in silos. To solve this they chose Trillian’s cloud-based instant messaging service to give staff a quick, easy way to communicate and collaborate across the organization.

Trillian deployed cloud IM, group chat and secure messaging so teams can instantly share information during support calls, avoid email for short exchanges, and allow supervisors to monitor and assist where needed. As a result, New Pig eliminated hold times between customer service and technical support, significantly improved the customer experience, increased user interactions, and sped internal collaboration.

New Pig

Jennifer Weyant

Technical Services Manager