Case Study: SC Styling achieves a 41.7% feedback response rate with Triggerbee

SC Styling boosts feedback response rate to 41.7% with Triggerbee

The customer, SC Styling, partnered with the vendor Triggerbee to understand why visitors from social media channels were not completing purchases. Their challenge was to collect feedback from this specific audience to gain insights into their intentions and improve the shopping experience.

Triggerbee implemented a solution using a Triggerbee Form with radio buttons, which was triggered after 90 seconds for visitors arriving from social media. This campaign achieved a 41.7% response rate, collecting over 600 feedback points. The data provided SC Styling with a better understanding of visitor intent, allowing for precise, data-driven adjustments to the customer journey.

SC Styling