Case Study: Phillips Pet Food & Supplies improves cross-team collaboration with Salesforce Service Cloud and Trifecta Technologies

Phillips Pet Food & Supplies improves collaboration across 12 distribution centers with Trifecta Technologies

Phillips Pet Food & Supplies, a pet specialty distributor, faced challenges with its siloed departments and inefficient Zendesk system. Their data entry was time-consuming and lacked visibility between Sales and Service teams. They partnered with Trifecta Technologies to implement Salesforce Service Cloud to overcome these obstacles.

Trifecta implemented Salesforce Service Cloud, creating integrations for a holistic customer view and automating manual tasks like email assignments. This solution significantly increased collaboration between departments and gave data greater visibility. The Trifecta implementation also provided the sales team with mobile account management tools, successfully reclaiming time previously spent on manual data entry.

Phillips Pet Food & Supplies