Case Study: Lendlease Achieves Global FP&A Support and Scalability with Tridant

Building a Global Analytics Support Service for Lendlease

Lendlease, a global real estate and investments group, needed to support its worldwide finance teams with a stable, scalable financial planning and analytics platform. As global usage grew, its Australia-based support team faced capacity constraints, growing ticket backlogs, and the risk of service disruptions during critical planning and reporting periods. Lendlease turned to Tridant for Level 2 application support and infrastructure management for its FP&A solution.

Tridant implemented an ITIL-based critical service management model covering incident, request, problem, knowledge, availability, release, preventative maintenance, cloning, and monitoring services. The result was a more seamless “one team” support experience, improved response and resolution times, clear SLAs, reduced risk, and better platform stability and availability. With Tridant handling most incidents and service requests, Lendlease’s internal product services team could focus on higher-value work while maintaining global support without disrupting productivity.

Lendlease

Michael Margaroni

Group Head of Finance Governance and Systems