Case Study: Sunway Resort Revolutionizes Payroll and HR Efficiency with Tricor Group

Revolutionizing payroll functions

Sunway Resort Hotel & Spa, a luxury beachside hotel complex in Malaysia with more than 1,000 employees, faced a heavy payroll burden that reduced the overall productivity of its HR department. To address this, Sunway Resort worked with Tricor Group using its Unify | HRS solution, including HR distribution and leave/absence workflow services.

Tricor Group implemented automation and technology to streamline payroll and HR processes, helping the HR team shift focus to core activities and produce higher-quality work. The customer reported strong satisfaction with Tricor Group’s prompt support and immediate assistance for payroll and HR issues, noting improved efficiency, though no specific numeric impact was provided.

Sunway Resort

Lee Ee Phing

Cluster Director of Human Resources