Case Study: Hotel Jen Penang achieves streamlined payroll and claims management with Tricor Group

Multi-country payroll solutions

Hotel Jen Penang, a luxury hospitality business in Malaysia with more than 500 employees, needed a more efficient way to manage payroll-related work. The hotel relied on Tricor Group’s Unify | HRS services and was challenged by manual employee claims processing, which created heavy paperwork and reduced work efficiency.

Tricor Group implemented payroll outsourcing and payroll automation through an all-in-one management system for payroll, claims, tracking, and data management. The result was easier workload management and stronger support for the HR team, with the customer reporting swift responses and highly helpful service from Tricor Group.

Hotel Jen Penang

Rolex Phang

Service Manager Human Resources