Case Study: Grand Hyatt Kuala Lumpur streamlines HR and payroll with Tricor Group

Best in class human resources solutions

Grand Hyatt Kuala Lumpur, a hospitality group in Malaysia with more than 1,000 staff, faced heavy HR and payroll pressure during critical periods, creating a significant workload for its HR team. The hotel partnered with Tricor Group and used its Unify | HRS solution to help manage these challenges.

Tricor Group implemented Unify | HRS with HR task distribution and activity/time tracking to automate HR management activities and payroll processing. The result was reduced manual burden and improved support for payroll and HR functions, with Grand Hyatt Kuala Lumpur reporting strong satisfaction with Tricor Group’s prompt assistance and first-class customer service.

Grand Hyatt

Agnes Lim

Director of Human Resources