Case Study: SC Systems reduces help desk calls by 20–30% with Tricerat ScrewDrivers

SC Systems cuts help desk calls by 20-30% with Tricerat

SC Systems, a managed services provider based in Canada, was facing significant printing challenges within their clients' remote desktop environments. Their clients experienced degraded print performance and end-user confusion, which led to printing errors and application instability. These issues were responsible for approximately 20-30% of their help desk call volume. To solve this, they turned to vendor Tricerat and implemented their ScrewDrivers solution.

Tricerat's ScrewDrivers product provided a simple install and configuration process. The solution dramatically reduced help desk calls related to printing by 20-30%, allowing clients to focus on their everyday tasks. SC Systems also benefited from a decrease in administrative overhead for managing licenses and praised Tricerat for their quality localized support and customer service.

SC Systems