Case Study: First State Bank reduces help desk calls by 87% with Tricerat ScrewDrivers

First State Bank reduces help desk calls by 87% with Tricerat

First State Bank, a community bank in Nebraska, faced significant challenges with Citrix printing after a period of growth. Their IT team was inundated with help desk calls about drivers not loading, printers disappearing, and lost default settings, which frustrated employees who needed to print confidential customer documents promptly. After unsuccessful attempts to resolve the issues with Citrix's native tools, the bank sought a third-party solution from vendor Tricerat and its ScrewDrivers product.

Tricerat's solution was implemented quickly, with the installation process taking less than an hour and causing no disruption to end users. Following the deployment of ScrewDrivers, First State Bank achieved an 87% reduction in help desk calls related to printing. The solution eliminated the need to manage print drivers and simplified printer deployment, allowing the IT team to spend considerably less time on printing issues and focus on more important projects.

First State Bank