Case Study: District Wolfenbüttel boosts remote printing and scanning efficiency with Tricerat ScrewDrivers

District Wolfenbüttel cuts support tickets by 80% with Tricerat

The District Wolfenbüttel, a public institution in Germany, faced significant challenges with printing and scanning in its remote Citrix environments. The variety of physical printers and the limitations of universal print drivers created management difficulties for IT, caused excessive print times, and prevented users from accessing advanced printer features. To solve this, they implemented Tricerat's ScrewDrivers software.

Tricerat's solution automated printer availability on terminal servers without limiting functionality, solved complicated printer naming issues, and gave users access to advanced features. The results were immediate and measurable: IT support tickets for printing were reduced by 80%. Furthermore, scanning times for multi-page documents were drastically cut from eight minutes down to just 40 seconds, dramatically increasing efficiency.

District Wolfenbüttel