Case Study: Center for Urban Community Services eliminates printing issues with Tricerat ScrewDrivers

CUCS eliminates Citrix UPD problems and simplifies print management with Tricerat

The Center for Urban Community Services (CUCS), a New York City-based non-profit, faced a critical printing emergency after upgrading to Citrix XenApp 7. Their previous method of managing hundreds of print policies became an unsustainable logistical nightmare for their IT team, ultimately causing printing to break entirely. To solve this, CUCS turned to the vendor Tricerat and implemented its ScrewDrivers solution.

Tricerat's solution eliminated all Citrix Universal Print Driver problems, enabling a seamless rollout of XenApp 7. The results were immediate: all printer models became fully operational, server performance was optimized by eliminating print drivers, and print management was streamlined so effectively that tasks could be handled by lower-level support staff. Tricerat provided CUCS with a powerful enterprise print management tool that resolved their emergency and saved significant time.

Center for Urban Community Services (cucs)