Case Study: BPM Software achieves automated resolution of printing issues with Tricerat ScrewDrivers

BPM Software resolves 25% of client issues with Tricerat

BPM Software, an IT management and application writing firm, faced significant challenges with printing issues for its hundreds of end users. Approximately 25% of all client IT problems were printing-related, primarily stemming from driver management and printer mapping. To solve this persistent headache, BPM Software turned to Tricerat and its ScrewDrivers solution.

Tricerat's implementation was simple and effective. Their ScrewDrivers solution seamlessly mapped printers without the need to identify and install individual print drivers, and it updated automatically. This eliminated the largest printing pain point for BPM Software's clients, automatically resolving 25% of all client issues and freeing up considerable time and resources for everyone involved.

BPM Software