Case Study: The Scottish Government achieves better citizen experience with Tricentis

The Scottish Government transforms test management for a critical national project

The Scottish Government was modernizing its social security services and needed better control over a complex application landscape with many integrations, strict performance SLAs, and a testing process that had outgrown spreadsheets and open-source tools. Using Tricentis solutions such as qTest and NeoLoad, the team was able to manage large volumes of tests and maintain quality across multiple delivery teams.

Tricentis implemented qTest for test management and traceability, and NeoLoad for performance testing and scripting of complex flows. The results included managing more than 2,000 test scripts per project, 50–60% time savings in test design, a 25–30% increase in test frequency, a 70–80% increase in applications under test, and 90% faster testing compared with the previous tool.

The Scottish Government

Lynne Ewing

Defect Manager & Continuous Improvement Analyst