Case Study: InterContinental Hotels Group achieves continuous test automation with Tricentis

How IHG’s test management transformation opened the door to continuous test automation

InterContinental Hotels Group (IHG) needed to modernize test management as its global teams moved from waterfall to Agile, while improving traceability, reuse, and collaboration. Its existing tools weren’t well suited for distributed teams or integration with Rally, and the company also needed a more efficient path to support test automation and future DevOps adoption.

Tricentis implemented qTest as IHG’s central test management platform and single source of truth for quality, with integrations across Agile, automation, and pipeline tools. With Tricentis, IHG reported an estimated 30% productivity improvement, 30% increase in test automation, and 25% cost savings from a 50% reduction in non-test execution effort, while also gaining full lifecycle traceability and faster, risk-based release confidence.

InterContinental Hotels Group

Tammie Davis

Director Global Quality Engineering