Case Study: Australian Government Agency achieves 85% reduction in regression testing time and $344K savings with Tricentis

How an Australian Government Organization Maintains Innovation through Optimized Test Automation

An Australian state government department responsible for shared services (including public works, procurement and IT) undertook a large Salesforce digital transformation spanning five projects (Service Cloud, Community Cloud and Visualforce across Classic and Lightning). With only a small manual testing team supporting 8,000 users, lengthy end-to-end regression (up to 75% of testing time), low code coverage and high manual-testing costs were creating deployment bottlenecks and slowing continuous delivery.

Tricentis applied a risk-based Test Case Design and model-based test automation (Tosca), plus custom email and PDF test engines, to optimize test data, prioritize cases and automate regressions across Dev/UAT/SIT in parallel. The initiative delivered an 85% reduction in regression time, $344K in testing cost savings (manual $512.4K vs automation $168K), three environments tested concurrently and a dashboard with 20+ real-time quality KPIs, turning testing into an enabler of faster, safer releases.