Case Study: Heineken achieves scalable, federated test automation with Tricentis Tosca

Heineken relies on Tosca to become world’s best-connected brewer

Heineken needed a test automation approach that was tightly integrated with SAP, easy to maintain, reusable, and able to work across a complex landscape of technologies including ServiceNow, Salesforce, and custom apps. Heineken chose Tricentis Tosca, with Tricentis qTest later added to provide a centralized view of testing across teams and systems.

Tricentis helped Heineken migrate about 600 existing SAP test scripts into Tosca, retrain the team through Tricentis Academy, and shift to a federated platform model that supports multiple project teams. The result has been broader adoption across the company, over 350 people connected to the platform, collaboration with 32 project teams, lower test development and maintenance effort, and cost savings that met and then exceeded the original business case; the initiative also supports Heineken’s goal of saving 1,000,000 manual work hours by the end of 2025.

Heineken

Maikel Hoogervorst

Product Owner SDLC and ERP Toolchain