Case Study: Fiserv reduces major incidents by 65% with Tricentis

Fiserv reduces major incidents by 65% with Tricentis

Fiserv, a global fintech leader, faced significant challenges in standardizing its testing processes across a vast and complex portfolio of approximately 3,500 applications, a landscape fragmented by years of acquisitions. This inconsistency in tooling and methodology led to scalability issues and inadequate data testing, threatening system stability and speed to market. To address this, Fiserv partnered with Tricentis to implement a unified testing strategy using products including Tricentis Tosca, qTest, and Tricentis Data Integrity.

By standardizing on the Tricentis platform, Fiserv established a scalable, codeless solution for end-to-end testing that provided enterprise-wide visibility and could handle massive data volumes. The results were transformative, yielding a drastic 65% reduction in major incidents in one year and a further 68% year-to-date reduction the following year. This implementation by Tricentis dramatically improved system stability, accelerated test execution, and provided a foundation for future innovation.

Fiserv