Case Study: Surrey County Council achieves faster, more accurate SAP HCM payroll support pack testing with Tricentis LiveCompare

Ensuring fast, accurate SAP HCM payroll updates at Surrey County Council

Surrey County Council, a UK public sector organization responsible for services to over a million residents and payroll for 50,000+ employees, relied on SAP HCM and faced a major challenge: checking twice-yearly SAP payroll support packs without risking errors in monthly pay. Before working with Tricentis, the team spent days manually comparing huge payroll data sets in Excel, which was slow, error-prone, and left room for missed wage-type impacts.

Tricentis LiveCompare was implemented to automate before-and-after payroll comparisons and pinpoint support-pack impacts using smart filters. As a result, Surrey County Council could identify issues faster, reduce manual effort and testing time, and improve confidence in payroll accuracy; the council reported that everyone now takes home the right pay at the end of the month.

Surrey County Council

Tahiana Jefferis

Project Manager