Case Study: Deutsche Post Pension Service accelerates time-to-value, boosts testing coverage by 80% and reduces risk with Tricentis

Deutsche Post Pension Service accelerates time to value, optimizes efficiency, and reduces business risk

Deutsche Post Pension Service, a subsidiary of Deutsche Post that handles more than 22 million pension payments each month, operates a complex IT landscape spanning mainframe and web technologies (Java, HTML, PDF, SEPA, Oracle, DB2) with SAP for HR and finance. Testing was largely manual across legacy host systems, with inconsistent Excel-based documentation and coverage as low as 10%, making testing slow, costly, and hard to assess.

By deploying Tricentis, the Pension Service automated over 80% of its testing portfolio, standardizing documentation and increasing test coverage by more than 80%. This delivered major gains in efficiency (≈80% improvement), a fivefold increase in risk coverage (+500%), and cut time to value to two days, with further coverage improvements expected as automation expands.

Deutsche Post