Case Study: Boehringer Ingelheim achieves faster, compliant Veeva CRM testing with Tricentis Tosca

Boehringer Ingelheim automates testing of Veeva CRM

Boehringer Ingelheim, the pharmaceutical company behind global customer engagement in Veeva CRM, needed to speed up software delivery without compromising GxP compliance, data protection, or quality. Manual testing for each update took three to four days and involved complex use cases across web, iPad, and multiple data sources, making it difficult to keep pace with continuous delivery.

With Tricentis Tosca, Boehringer Ingelheim and its partners automated the end-to-end Veeva CRM test process, including 45 GxP test cases. Tricentis helped integrate the tests into the company’s global delivery chain, cutting testing time from four days to five hours, an 84% savings, while improving release confidence and generating compliant, signature-ready reports.

Boehringer Ingelheim

Bhawna Paul

IT M&S Customer Facing Excellence Head