Case Study: Trust Services achieves 30% efficiency gains with Tribridge

Trust Services, Inc., Implements a Unified System for Multiple Entities and Yields a 30% Efficiency Gain

Trust Services, Inc. (TSI), a claims processing facility for bankruptcy trusts, was struggling with disparate custom systems for each trust, making reporting, employee training, and system changes difficult. Tribridge was brought in to help replace these isolated applications with a unified claims management platform, using Microsoft SQL Server and related Microsoft tools.

Tribridge implemented a configurable, rules-based system that consolidated all trusts into one application while preserving separate data and supporting real-time reporting, document management, and claimant self-service. The result was a 30% improvement in analyst cost-to-process, a reduction in new-trust setup time from six to nine months to two to three months, and easier cross-training, faster changes, and more scalable support from Tribridge.

Trust Services

Randy Cantrell

CEO