Case Study: The SCOOTER Store achieves faster order processing and improved customer service with Tribridge

Tribridge and The SCOOTER Store Mobilize Customer Service

The SCOOTER Store, the nation’s largest provider of power wheelchairs and scooters, needed to keep pace with rapid growth while preserving its reputation for world-class customer service. Its in-house and packaged systems were not integrated, forcing employees to re-key data across applications and creating slow, error-prone order processing. Tribridge helped The SCOOTER Store address this challenge using Microsoft Dynamics GP.

Tribridge integrated the company’s custom Patient Intake and Distribution Fulfillment systems with Great Plains, automating the flow of sales and billing data across the business. The result was a much faster, more accurate process: post-delivery billing dropped from two weeks to less than 48 hours, and the project was expected to deliver $600,000 to $1.5 million in net benefits over 36 months.

Scooter Store

Jay Greene

SVP of Information Technology