Case Study: Orange County Sheriff’s Department achieves greater accountability and transparency with Tribridge

The Orange County (CA) Sheriff’s Department Gains Transparency and Accountability with Microsoft Dynamics CRM

The Orange County Sheriff’s Department faced a challenge tracking employee risk indicators across multiple databases, with many manual, paper-intensive processes limiting access, transparency, and accountability. Working with Tribridge, the department implemented Microsoft Dynamics CRM and Scribe Enterprise to bring employee data into one accessible system.

Tribridge helped the OCSD build customized dashboards, role-based security, and automated workflows for 2,500 users, consolidating siloed information into a single CRM platform. The results included faster trend analysis, better strategic decision-making, reduced uses of force incidents, and a 34% reduction in lost work days from workers’ compensation injuries, while also improving transparency and eliminating manual processes.

Orange County Sheriff’s Department

Lt. Mike Miller Lieutenant

The Orange County