Case Study: North Carolina Department of Crime Control and Public Safety streamlines investigations and inspections with Tribridge and Microsoft Dynamics CRM

State Government Adapts CRM Platform to Roll-Out Efficient Law-Enforcement Tool

The North Carolina Department of Crime Control and Public Safety struggled with time-consuming manual forms, no central database, and limited ability to share incident and case information across law enforcement agencies. Tribridge helped the department modernize its operations using Microsoft Dynamics CRM 4.0.

Tribridge implemented a case management solution with offline access, automated workflow routing, secure data interfaces, and electronic reporting to replace manual processes. The results were dramatic: investigation and inspection processing time fell from one week to one hour, manual forms were eliminated, and agents gained direct access to witness data, photos, documents, audio files, and shared law enforcement information from patrol cars.

North Carolina Department of Crime Control and Public Safety

Greg Jones

CTO