Case Study: Kawasumi Laboratories America achieves predictable compliance software costs with Tribridge

Service Plan Helps Medical Supply Distributor Budget for Critical Compliance Software

Kawasumi Laboratories America, a U.S. distributor of medical supplies, needed a reliable way to track lot numbers and stay compliant with strict FDA requirements. The company used Microsoft Dynamics GP to manage inventory and sales, but also wanted predictable support costs, easier administration, and better training for new users.

With help from Tribridge, Kawasumi Laboratories America enrolled in the Business Ready Enhancement Plan for Microsoft Dynamics GP to keep the system current, control costs, and access online training and documentation. The result was lower, predictable software spending, regular tax and regulatory updates, and faster employee onboarding; one new hire completed basic training in two days instead of about a week, and the company was able to handle an upgrade with greater confidence and less dependence on outside support.

Kawasumi Laboratories America

Crystal Karlson

Operations Manager