Case Study: King Plastic achieves higher productivity and lower support costs with Tribridge

Plastics Manufacturer Protects IT Investments, Boosts Efficiency with E-Learning

King Plastic, a North Port, Florida plastics manufacturer, worked with Tribridge to upgrade and expand its use of Microsoft Dynamics GP and Microsoft Dynamics CRM. The company needed to improve user adoption and business efficiency while avoiding rising IT support costs, and it also wanted better financial reporting, inventory control, and customer service.

Tribridge implemented Microsoft Dynamics GP and CRM and helped King Plastic add the Business Ready Enhancement Plan and Software Assurance, giving employees access to CustomerSource for e-learning, documentation, and self-help support. As a result, King Plastic improved productivity and change management, kept IT support costs predictable, and cut production lead-times by 100 percent; employees also saved about 20 hours per training session using CustomerSource.

King Plastic

Karen Navas

IT Manager