Case Study: GRIPA gains complete client visibility with Tribridge and Microsoft Dynamics CRM

Health Care Organization Gains Valuable Visibility into Clients with Tribridge and Microsoft Dynamics CRM

GRIPA, a health care organization, needed a more flexible, scalable platform to manage growing client data and support a new business model. Its old Microsoft Access-based system lacked the adaptability to track services, employee visits, and support calls, so GRIPA looked for a partner with customization expertise and chose Tribridge and Microsoft Dynamics CRM.

Tribridge implemented a tailored Microsoft Dynamics CRM solution, relabeling fields and adjusting processes to fit GRIPA’s terminology and workflows, and later adding case management, portal integration, and compliance tools. The result was centralized client data, better reporting, faster support, and rapid user adoption; system support time dropped from about 20 hours per week to about 2 hours per month, and response times improved for client service.

Gripa

Kelly Taddeo

Provider Relationship Manager