Case Study: Forshaw boosts order processing and customer service with Tribridge

Forshaw Exterminates Costly Delays and Boosts Customer Service with Microsoft Dynamics™ NAV

Forshaw, a third-generation pest management products distributor, was struggling with a slow Microsoft Dynamics SL system that caused order backlogs, manual website order entry, poor warehouse visibility, and costly credit card and pricing errors. As sales grew, the company needed a better solution to improve productivity and support growth, and it selected Microsoft Dynamics NAV with help from Tribridge.

Tribridge implemented Microsoft Dynamics NAV in a hosted environment with Jet Enterprise, E-Ship, and ChargeLogic, helping Forshaw go live before peak season and train users effectively. The new system reduced month-end and year-end close times by 10%, saved nearly $20,000 a year in product loss, improved order processing and accuracy, added over 200 ecommerce customers, and eliminated many manual steps and costly errors.

Forshaw

Warren Huneycutt

CFO