Case Study: Advantage Solutions achieves streamlined learning support and reduced errors with Tribridge Managed Services

Advantage Solutions Leverages Tribridge Managed Services

Advantage Solutions, a leading North American sales and marketing agency, needed a scalable way to support its Cornerstone OnDemand Learning rollout for 40,000+ dispersed associates while managing rising help desk demand, system administration, and role-based training. Tribridge Managed Services was brought in to help handle end-user support, content loading, reporting, and other Cornerstone-related administration.

Tribridge implemented managed services and user experience support, including a branded learning portal, and leveraged its Cornerstone expertise to proactively manage tickets and prevent issues. The results included streamlined product launches, reduced errors, improved customer satisfaction, and major support relief: only 1% of weekly tickets now require Advantage Solutions intervention, allowing internal staff to focus on strategic work.

Advantage Solutions

Tammy Allen

Director of HR Operations