Case Study: Conduit Global halves time-to-hire and hits 99% fill rate with Tribepad Video Interviewing

Saving time with Video Interviewing

Conduit Global, an international cloud contact-centre provider whose Carolina office recruits over 1,200 call-centre agents a year (30+ new hires weekly), faced a bottleneck: a small recruitment team with limited space, time and manpower struggled to schedule and run face-to-face interviews, creating a poor candidate experience and high recruiter stress. Conduit Global engaged Tribepad and adopted Tribepad Video Interviewing to modernize their interviewing process.

Tribepad’s Video Interviewing allowed Conduit Global to bulk-invite candidates to recorded interviews they complete in their own time, with options to review/re-record answers, use pre-recorded questions, score videos and enable multi-reviewer feedback so hiring managers can assess candidates without attending live interviews. As a result, Tribepad helped halve time-to-hire (–50%), achieve a consistent 99% fill rate for high-volume roles, cut scheduling time and costs, and improve candidate experience and recruiter capacity.

Conduit Global

Jai Porter

Senior Recruiter