Case Study: Staffordshire County Council achieves faster hiring and 130% more applications with Tribepad

How Tribepad helped Staffordshire County Council take recruitment from outsourced to outstanding

Staffordshire County Council, the 5,000‑employee upper‑tier authority for the 875,000‑strong county, was struggling after outsourcing recruitment: inconsistent processes, falling application volumes (7.6 apps per role), a 43% drop‑off in started applications, limited data and heavy admin that left managers and candidates frustrated. To rebuild an in‑house function and compete for hard‑to‑hire talent, the council partnered with Tribepad and adopted its talent acquisition suite (ATS, CRM, Onboarding and Insights) as the foundation for a central resourcing team.

Using Tribepad’s platform and data visualisation integration—plus manager self‑service, automated candidate communications, anonymised applications and streamlined onboarding—the council moved from outsourced to outstanding. Tribepad helped cut time‑to‑hire by 30% (46 → 32 days), lift application volume by 113% and applications‑per‑role by 130% (to 17.5), increase completion rates by 18%, double fill and offer rates year‑on‑year, achieve an 8.5/10 candidate satisfaction score and a new‑hire NPS of 78, and free the team to build employer brand activity (social followers +154%, engagement +46%).

Staffordshire County Council

Jason Gracey

Strategic Resourcing Manager