Case Study: Malvern Hills District Council achieves 100% of roles filled and 75% faster time-to-offer with Tribepad

How Tribepad helped Malvern Hills & Wychavon District Councils turn quantity into quality

Malvern Hills District Council, working alongside Wychavon District Council as part of the WMTalent Acquisition shared service, faced a slow, paper-heavy recruitment process driven by a legacy ATS: lots of admin, inconsistent candidate journeys and low‑quality applications that made hard-to-fill roles especially difficult. To modernise hiring and improve visibility across a small shared recruitment team, they procured Tribepad’s talent acquisition software (ATS/CRM/Onboarding) via West Midlands Employers.

Tribepad implemented a fast, 10-week rollout that digitised applications, automated communications, enabled manager self‑service and added robust reporting. As a result, Tribepad helped the councils double average applications per role, achieve a 77% application completion rate across 900+ applications, make 77 offers and fill 100% of roles, cut time‑to‑offer by 75% (from 16 weeks to 22 days), speed onboarding and references by 33% and even fill five previously impossible Civil Enforcement Officer vacancies.

Malvern Hills District Council

Jill Moore

HR Systems and Recruitment Manager