Case Study: Well Pharmacy achieves strategic recruitment and 92% more applications with Tribepad

How Tribepad empowered Well Pharmacy to transition from support function to strategic function

Well Pharmacy, the UK’s third-largest and largest independent pharmacy chain with more than 760 sites and roughly 3,500 hires a year, was hampered by fragmented legacy systems, heavy manual administration, inconsistent branding and candidate experience, and compliance risk — all handled by a small central recruitment team. To modernise recruitment and better reflect their human-first culture, Well Pharmacy selected Tribepad’s talent acquisition platform (ATS/CRM/Onboarding).

Tribepad delivered a unified, flexible recruitment platform with branded job adverts, end-to-end automation, open integrations, manager self-service and improved reporting. As a result, Well Pharmacy saw a 92% increase in total applications, a 150% rise in applications for hard-to-fill roles, and a 35% reduction in time-to-offer for specialist roles; the efficiencies also freed funds to hire more recruiters, repurposed an administrative role into marketing, strengthened compliance, and enabled new ED&I and wellbeing initiatives — all achieved with Tribepad.

Well Pharmacy

Jo Riley

Resourcing Manager