Case Study: Nissan achieves faster, more reliable connected car voice services with TribalScale

Nissan improves API call latency by 40% with TribalScale

Nissan partnered with TribalScale to modernize its connected car digital ecosystem. The challenge was to expand beyond its existing Amazon Alexa skill by launching a Google Home action, while also addressing flawed user flows, middleware that obscured visibility, and legacy on-premise infrastructure that limited scalability.

TribalScale rebuilt the middleware from Java/on-prem to Node.js in AWS and designed a comprehensive Voice User Interface for Google Home and Amazon Alexa. This solution improved API call latency by 40% and the call failure rate by 30%. As a result, Nissan became the first automotive manufacturer to launch voice services powered by AWS, delivering seamless and scalable voice-first interactions.

Nissan