Case Study: John Hancock accelerates portfolio onboarding with TribalScale’s Agile modernization

John Hancock cuts portfolio creation time from 10 minutes to 2 with TribalScale

John Hancock's retirement planning team, a leader in enterprise group retirement services, faced significant challenges due to its reliance on outdated, manual processes for client onboarding and portfolio creation. These inefficient methods, which included faxing forms and manual data transcription, created delays, increased error risk, and hindered the company's competitive edge. To address this, John Hancock partnered with TribalScale to undergo an Agile transformation and modernize its technology stack.

TribalScale implemented a modern, microservices-based solution using .NET Core APIs, React, and Kafka to streamline the portfolio creation workflow. This technical overhaul was paired with embedded Agile coaching and hands-on pairing to foster a cultural shift within the team. The results were substantial: portfolio creation time was reduced from 10 minutes to just 2 minutes, and the team achieved a 78.6% story acceptance rate. Furthermore, the John Hancock team became internal advocates for Agile practices, mentoring peers and driving organization-wide change.

John Hancock