Case Study: Your Apartment achieves 4-minute support and faster guest responses with Trengo

Your Apartment boosts guest response times to 4 minutes with Trengo

Your Apartment, a UK-based serviced apartment provider, faced a challenge with low guest engagement on pre-check-in forms. They needed to collect guest preferences quickly via email to prepare rooms but were receiving slow or no responses, which risked the quality of the guest experience. To solve this, they turned to the vendor Trengo and its multichannel inbox to centralize and improve their communication.

Trengo implemented a solution that connected 13 communication channels, including WhatsApp, into a single inbox. By shifting to send pre-check-in forms via WhatsApp instead of email, they achieved much faster response times from guests. This resulted in a first response time of just 4 minutes, high response rates, and contributed to the company achieving an 8.4 rating on Booking.com.

Your Apartment