Case Study: Yobbers achieves faster, more personalised customer support with Trengo AI

Yobbers speeds up resolution time 5x with Trengo AI

Yobbers, an international recruitment agency, faced challenges with manual communication processes leading to long response times and lost leads, especially with their Gen Z audience. They partnered with vendor Trengo, seeking to automate parts of their workflow with Trengo AI without sacrificing the personal touch essential to their service.

Trengo implemented its AI HelpMate, named Helmut, and AI Journeys to handle initial queries and qualify leads. This solution resulted in a 500% faster resolution time, with over 1,500 questions fully answered by AI and more than 600 journeys triggered. Trengo enabled Yobbers to provide instant, 24/7 responses while efficiently routing complex interactions to their human team, maintaining a personalized experience.

Yobbers