Case Study: Volero achieves 60% automated chat resolution and faster response times with Trengo

Volero resolves 60% of chats with Trengo AI

Volero, a large online rug retailer based in the Netherlands, faced a high volume of repetitive customer questions about shipping status and product details, especially during peak sales periods. This manual workload created slow response times and pressure on their support team as they expanded into new European markets. They turned to the vendor Trengo and its AI products to automate these conversations.

Trengo implemented its AI Journeys and AI HelpMate solutions, which were integrated with Volero's Lightspeed e-commerce system. The AI automatically recognized order-related questions, fetched shipping data, and resolved general queries, handling them in multiple languages with a brand-appropriate tone. As a result, Trengo's AI resolved over 60% of customer chats automatically, reduced response times by 64%, and significantly decreased the team's manual workload during peak season.

Volero