Case Study: Valk Exclusief Group achieves 80% automated customer support in under 2 minutes with Trengo AI

Valk Exclusief Group resolves 84% of support tickets in 2 minutes with Trengo

Valk Exclusief Group, a high-end hospitality group managing 43 Van der Valk hotels, faced the challenge of managing a surge in customer inquiries on channels like WhatsApp and social media. They needed to fully automate their support to resolve questions faster but were hesitant to implement AI due to concerns about losing control over response accuracy and quality. Their goal was to find a solution with Trengo that would automate communication without sacrificing the precision of their high-end customer service.

Trengo implemented its AI HelpMate, which uses the company's own documentation to answer repetitive questions, ensuring accurate and controlled responses. As a result, Trengo's AI now resolves over 80% of customer conversations with an average resolution time of two minutes, and an average assistance time of just 54 seconds. This efficiency allows Valk Digital to provide 24/7 support and enables the team to focus on more complex inquiries.

Valk Exclusief Group