Case Study: Truely achieves 25-second response times with Trengo

Truely cuts first response time to 25s with Trengo

Truely, a global eSIM provider, faced the challenge of handling worldwide customer contact across 11 different channels, time zones, and languages. Their team needed to respond quickly to travelers without wasting time switching between platforms. They sought a customer engagement platform that offered great value, an easy-to-use dashboard, and advanced reporting, which led them to the vendor Trengo.

Trengo implemented its multichannel inbox solution, supported by a 90-day onboarding program. This provided a centralized platform for all communications, enabling efficient task assignment and performance monitoring. The results were highly effective, yielding an average first response time of just 25 seconds and resolving 48% of WhatsApp queries within 15 minutes, leading to super-efficient team collaboration.

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