Case Study: Toyota Material Handling achieves 50% faster handling with Trengo

Toyota Material Handling cuts handling time by 50% with Trengo

Toyota Material Handling, a provider of internal transport solutions, faced a challenge in efficiently managing communication between its support team and 180 field mechanics. Their previous reliance on phone calls created a high workload and slowed down field processes. Seeking to decrease handling time and improve customer service quality, they turned to the vendor Trengo and its omnichannel platform to streamline communication.

By implementing Trengo, Toyota Material Handling shifted mechanic communication to WhatsApp, unified within Trengo's inbox. This solution introduced automation and features like internal tagging, which drastically reduced time-consuming phone conversations. The results for the customer were significant: handling time for these conversations decreased by 50%, and daily phone calls were cut in half. This allowed the team to save time on admin and focus more on delivering consistent, high-quality service. Trengo provided the tools to achieve faster, more efficient collaboration.

Toyota Material Handling