Case Study: Nubikk speeds up customer support with Trengo

Nubikk uses Trengo to help their customers faster than ever

Nubikk, the Amsterdam-based e-commerce fashion brand, needed a better way to manage growing customer conversations across email, phone, social media, and live chat. As the team expanded, handling each channel separately made it hard to keep track of context, past discussions, and internal notes, especially with part-time staff and fast-moving customer questions.

To solve this, Nubikk connected all support channels to Trengo, using it as one inbox for all customer communication. Trengo gave the team a clear overview of ongoing conversations, customer profiles, and internal context in a single thread, while quick replies helped them answer recurring questions faster. As a result, Nubikk saved significant time, could prioritize chat inquiries more easily, and continued working smoothly even while the team was remote.

Nubikk

Michael Slagman

E-Commerce Manager