Case Study: Lauke Tours saves 45 hours a week with Trengo

Lauke Tours saves 45 hours a week with Trengo

Lauke Tours, a family-run tour operator in Argentina, faced a challenge scaling its customer support to handle growing message volumes across WhatsApp and social media without increasing its small team. Their previous setup involved separate contact points and a rigid legacy flowbot, creating inefficiencies. They turned to the vendor Trengo to centralize communication and automate repetitive inquiries.

By implementing Trengo's shared inbox and AI Journeys for smart routing and automated answers, Lauke Tours created a structured support flow. This solution saved the team approximately 45 hours per week, a reduction equivalent to one full-time employee. The results from Trengo have allowed the company to handle higher message volumes efficiently and paved the way for future proactive guest messaging.

Lauke Tours