Trengo
25 Case Studies
Case Study: Hubo handles 700 WhatsApp messages a day with Trengo
A Trengo Case Study
Hubo receives more than 500 orders a day via WhatsApp
Hubo, a Dutch retail chain with 180 stores, wanted to offer expert customer advice remotely as demand for DIY support surged during COVID-19. To manage WhatsApp conversations through a single business number while still routing messages to the correct local store, Hubo turned to Trengo and its WhatsApp-based customer communication setup.
Using Trengo’s location finder and Team Chat, Hubo can automatically direct each WhatsApp inquiry to the right franchise location, keep store inboxes private, and coordinate internal announcements more efficiently. The result is strong adoption at scale: Hubo now receives about 700 WhatsApp messages per day through Trengo, with almost all of them leading to orders or appointment requests, and one store owner reportedly generating 60% of revenue via WhatsApp.
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Hubo
Desiree van den Hoogen
Online Marketer